Can I return an item?
Yes, items can be returned if they are not damaged. In some cases, shipping and restocking fees may apply.
What shipping methods do you use?
newplaymobil.com ships most items via UPS Ground or FedEx. Larger items may be shipped via freight line shipments.
After I place an order, how fast do you ship?
Our goal at newplaymobil.com is to ship your items out to you as soon as possible. Items that are in stock in our warehouse will be shipped within 72 hours after the order is processed. Items not in stock will be shipped directly from the manufacturer.
What is your return policy?
For cases of product damage, please refer to the Concealed Damage Policy in our FAQs. A full description is provided in our Terms and Conditions located at the bottom of the page.